Refund policy

Right of Withdrawal for Consumers
(A consumer is any natural person who concludes a legal transaction for purposes that predominantly are not attributable to their commercial or self-employed professional activity.)

Instructions on Withdrawal

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day

  • on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you ordered one or more goods in a single order and these are delivered together;

  • on which you or a third party named by you, who is not the carrier, have taken possession of the last good, provided that you ordered several goods in a single order and these are delivered separately.

To exercise your right of withdrawal, you must inform us (Metzgerei Freyberger KG, Sperberstraße 99, 90461 Nuremberg, Phone: 0911 442709, Email: info@mf58.de) by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for additional costs arising if you chose a different type of delivery than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received notice of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees because of this repayment.

We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;

  • for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;

  • for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered only after 30 days and whose current value depends on fluctuations in the market that the entrepreneur cannot control;

  • for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

  • for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature;

  • for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

  • To Metzgerei Freyberger KG, Sperberstraße 99, 90461 Nuremberg, Email: info@mf58.de

  • I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/ the provision of the following service ()

  • Ordered on () / received on ()

  • Name of consumer(s)

  • Address of consumer(s)

  • Signature of consumer(s) (only if notified on paper)

  • Date

(*) Delete as appropriate.