The 24/7 branch in Nuremberg, located in the parking lot of Pflanzen-Kölle, offers you a completely new shopping experience: shopping around the clock, entirely without traditional checkouts and waiting times. In this modern self-service store, you always have access to fresh groceries, frozen products, and everyday items – flexibly via smartphone or EC card.
Whether it's a spontaneous purchase in the middle of the night or a quick stop during the day: the 24/7 branch makes shopping as easy and independent as never before. In this article, you'll learn step-by-step how to enter the branch, how to shop, and what benefits registration offers you. In this playlist, we explain everything about shopping in the 24/7 store using videos.
How do I enter the 24/7 branch?
Our 24/7 branch is located in the Pflanzen-Kölle parking lot in Nuremberg. To enter, you need either your smartphone or an EC card. There are scanners right next to the door where you can hold your EC card to open the door. You can find a video about it here.
Alternatively, you can register with us to get access via your smartphone. Our branch is open 24/7 every day. Important: Access is from 16 years of age. The store is under video surveillance.
For registration, you can use the QR code directly next to the entrance of our 24/7 branch to fill out the corresponding online form and receive your access code. You just need to hold this to the scanner, and the door will open.
Registration offers the following advantages:
- You gain access to discount promotions
- You can check the stock of the 24/7 branch from home
- You receive your receipt via email
- You will be personally greeted by our AI consultant
If you don't want to miss any discount promotions, sign up for our newsletter on our website. This way you'll always be up to date.
How do I see the stock from home?
To check the stock of our 24/7 branch from home, you must already be a registered customer. Once you have registered, follow these steps:
- Pick up your smartphone
- Go to our website
- Click on the "Account" tab in the bottom left corner
- Log in
- Go to the navigation menu (top left)
- Select the "Smartstore" tab
- Check which products are currently available
Here is a video about it.
IMPORTANT: If you are already a registered customer because you have previously ordered from us online, you must register again. Alternatively, you can send us an email and we will add the function to your account. Furthermore, the stock updates every three hours.
It is possible that you may have to wait after registration, or if your desired product is currently available, it may no longer be in stock if there is too much demand by the time you reach your destination.
Note: We stock our branch with fresh goods daily.
How do I shop at the 24/7 branch?
Our 24/7 branch is a self-service store. There you have access to fresh and frozen meats, sausages, canned goods, ready meals, snacks, as well as pasta, eggs and spices. The assortment also adapts seasonally and based on customer wishes.
In the store, you'll find pink baskets next to the entrance door. You can use these for your shopping, but you may not keep them. The checkout is digital. Cash payment is therefore not possible. Proceed exactly as follows when shopping:
Step-by-step instructions
- Take one of the pink shopping baskets
- Place your items in it
- Go to the checkout
- Place the basket with the items in the scanner
- The scanner will now check your products
- Check your products on the screen
- Scan your registration code for possible discounts
- Proceed to payment
- Pay digitally
- Take a free shopping bag at the checkout
- Store your items
- Return the basket to its original place
Also as a video here.
Note: You don't have to use the basket if you don't want to. You can also place the products in the scanner without a basket. That works too. If you want a receipt and are not registered, a QR code will appear briefly after your purchase, which you can use to download the receipt digitally.
How do I cancel a purchase or change the shopping cart?
Since our 24/7 branch is a self-service store, you can revise your purchase by pressing "Cancel" on the screen after scanning and before paying for the products, and then placing your desired items back into the scanner or removing unwanted products from the scanner before the payment process. Always check the screen to see which items have been scanned.
A video tutorial can be found here.
Important: If you suddenly decide against certain products, please return them to their original location. This is particularly relevant for goods that must be permanently refrigerated. Otherwise, you will damage our goods and we will have to report this.
Note: Our 24/7 branch is under video surveillance.
Do I have to pay for the bags at the checkout?
So that you can easily transport your goods after your purchase, we provide free shopping bags for you. After your purchase, you are welcome to take one of them to transport your goods. They are located directly at the checkout and will help you get your shopping safely home. We have a short video for you here.
How do I pay at the 24/7 branch?
In our 24/7 branch, only digital payment methods are possible. We do not offer cash payment. However, this should not be a problem for you, as you need either an EC card or your smartphone as a registered customer to enter the store. So you will already have your payment methods with you when you want to enter the store. Here is a short video about it.
Important: If you are a registered customer, then scan your access code at the checkout before pressing "Pay" to receive possible discounts during special promotions.
Can I get locked in the 24/7 branch?
Our 24/7 branch is open around the clock, and you have access to the store either as a registered customer with a QR code or with your EC card. If you just want to browse but not buy anything, you can simply leave the branch by using the door handle. From the inside, you can open the door at any time without buying anything. You can see it in detail in this video.
Why are there cameras in the 24/7 branch?
We do not provide a platform for vandalism and theft. For this reason, every corner of our 24/7 branch is monitored with cameras. Any form of vandalism and theft will be reported, and we will claim damages.
I have a problem or a question about the product
Should you ever be unsure in our 24/7 branch, our contact details are provided at the checkout. If, on the other hand, you have questions about products or need comprehensive advice, feel free to use the on-site AI consultant. Via voice function, you can explain your concern to him, and he will give you an answer. You can also use the AI consultant's display to get further product information. Here is a short video about it.
Conclusion
The 24/7 branch in Nuremberg stands for modern, digital shopping without restrictions. Thanks to smart access systems, contactless payment, and an intuitive self-service structure, shopping is always flexible, secure, and convenient.
Whether with an EC card or smartphone – access is quickly explained and easily implemented. Those who additionally register benefit from exclusive advantages such as discount promotions, digital receipts, and the ability to check inventory online. This makes the 24/7 branch not only an innovative shopping concept but a real step towards the future of retail. For more information, we have this playlist for you.
